Returns & Exchanges
We want you to be fully satisfied with your handcrafted Quoddy footwear, which is why we offer a 30-day window for returns or exchanges on unworn, original-condition items. Please note that custom 'Made-to-Order' products are final sale and cannot be returned.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure your package is tracked and insured.
Pack Securely
Place the footwear in its original branded box and pack it inside a sturdy shipping carton to prevent damage during transit.
Ship and Track
Drop off your package at the designated carrier location; your refund or exchange will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing